Every Call, Text & Message — In One Inbox

The Reputation Genius unified inbox consolidates messages from SMS, phone calls, email, Facebook Messenger, Instagram DMs, Google Business Messages, webchat, and review site inquiries. All conversations appear in one centralized dashboard, so you never miss a customer message regardless of how they reach out.

Yes. Alongside two-way texting, Reputation Genius can automatically send review requests by SMS after a completed job — the same automation that powers our review management. A quick text with a direct link is the fastest way to turn happy customers into 5-star Google reviews.

When you miss an inbound call, Reputation Genius automatically texts the caller back within seconds — for example, "Hi there, I saw that we just missed your call, how can we help?" The reply, the call recording, and the full conversation stay in one thread, so a missed call becomes a booked job instead of a lost lead calling your competitor.

Yes, unlimited team members can access the unified inbox with permission-based access controls. You can assign conversations to specific team members, see who's responding to what, and maintain a complete conversation history. Internal notes keep your team coordinated without cluttering customer communications.

Conversations are automatically organized by contact, channel, and status. You can filter by unread messages, assigned team member, or channel type. Smart tags and search functionality help you find specific conversations instantly. Each contact's full history is available in one thread, regardless of which channel they used.

Yes, every conversation automatically syncs with your CRM contact record. When a customer messages you, their profile, service history, and past conversations are immediately accessible. You can also trigger automated workflows based on message content, ensuring timely follow-ups and consistent service.

SMS marketing is sending promotional and transactional text messages to customers who have opted in — appointment reminders, review requests, special offers, and follow-ups. Because texts see far higher open and response rates than email, SMS marketing for small business is one of the fastest ways to fill your schedule. Reputation Genius runs automated text message campaigns from the same inbox you use for two-way texting.

Yes. Text message marketing for small business consistently delivers 90%+ open rates and quick replies, which is why businesses across every industry use it to confirm appointments, recover missed calls, and request reviews. With automated text messages and two-way texting built in, a lean team can stay responsive without hiring extra staff — and every plan includes it.

Business text messaging is included in every Reputation Genius plan, starting with Essentials at $97/month — no per-seat texting add-on. That covers two-way texting, missed call text back, and automated SMS campaigns, plus a 14-day free trial and a 30-day money-back guarantee on your subscription after the trial.

The unified messaging inbox is included in every Reputation Genius plan — even Essentials at $97/month. Every plan comes with a 14-day free trial, month-to-month billing, and a 30-day money-back guarantee on your subscription after the trial.