Get more 5-star reviews on autopilot while staying 100% HIPAA compliant

Yes, Reputation Genius is 100% HIPAA compliant. Every response template is reviewed by compliance experts, and our AI is specifically trained to never reveal Protected Health Information (PHI). Unlike manual responses where one slip-up can cost $50,000 or more in HIPAA violations, our automated system ensures your practice stays safe while actively managing your online reputation. We provide a Business Associate Agreement (BAA) for all dental clients.

Yes, Reputation Genius offers native integrations with all major dental practice management systems including Dentrix, Eaglesoft, Open Dental, Curve Dental, and Denticon. We automatically detect when patient appointments end and trigger perfectly-timed review requests. Setup takes just 2 minutes, and there is no manual data entry required—all patient data syncs securely and automatically.

Our Smart Procedure Timing feature sends review requests at the optimal moment for each procedure type: 2 hours after cleanings and checkups (when the positive experience is fresh), 24 hours after fillings and restorative work (allowing time for numbness to wear off), and 7 days after cosmetic procedures like whitening or veneers (giving patients time to see and appreciate results). This strategic timing maximizes positive feedback and review conversion rates.

DSOs (Dental Service Organizations) typically have 3x more reviews than independent practices because they have dedicated marketing teams. Reputation Genius levels the playing field by automating what DSOs do manually. Our clients typically grow from 3-4 reviews per month to 15+ reviews per month, allowing independent practices to close the "Review Gap" and compete effectively for local patients searching on Google.

Our Service Recovery mode uses a private feedback filter to catch potentially negative experiences before they become public reviews. Patients who indicate dissatisfaction are routed to a private feedback form, giving you the opportunity to address their concerns directly and resolve issues offline. This protects your public rating while still capturing valuable patient feedback for practice improvement. Studies show that each 1-star drop in rating can cost a practice 5-9% in revenue.

Most dental practices using Reputation Genius grow from 3-4 reviews per month to 15+ reviews per month. This is because our automated system achieves a 95% send rate for review requests, compared to the typical 30-35% when staff manually asks patients. Combined with optimized timing and HIPAA-compliant follow-ups, practices typically see their review count multiply within the first 6 months.

Dental practices using Reputation Genius see an average first-year ROI of 467%. The math is simple: if your average patient lifetime value is $700 and you lose 3 potential patients per month to competitors with more reviews, that is $2,100 in monthly lost revenue. At $297/month investment, you get an 8.5x return multiplier. Plus, you save 5-10 hours per week in staff time previously spent on manual review management while eliminating HIPAA compliance risk from improper review responses.